Aire One Heating And Cooling
Aire One Heating And Cooling Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aire One Heating And Cooling has 2.8 star rating based on 15 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Polite punctual service, Quick response for a service call, Product.
Cons: Treated it like a sales opportunity, Problem not fixed, Service.Recent recommendations regarding this business are as follows: "Go elsewhere for your heating/ AC needs", "Check out their Protection Plan and ask for Olsen", "Do not take advertisement literally.", "My experience has not been great. Will not do business with this company again. Have a call to the President, not sure if will get a response. Technician took a photo of the issue and presented as verbally agreeable with our complaints.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aire One Heating And Cooling has 2.8 star rating based on 15 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Polite punctual service, Quick response for a service call, Product.
Cons: Treated it like a sales opportunity, Problem not fixed, Service.Recent recommendations regarding this business are as follows: "Go elsewhere for your heating/ AC needs", "Check out their Protection Plan and ask for Olsen", "Do not take advertisement literally.", "My experience has not been great. Will not do business with this company again. Have a call to the President, not sure if will get a response. Technician took a photo of the issue and presented as verbally agreeable with our complaints.".
Most users ask Aire One Heating And Cooling for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Welland, OntarioInsulted by sales man
I had Aire one come out to my house for a sales call. I have not been so insulted in many years.
From the time he entered my home, he would not listen to what it was I was looking for, which is a second heating unit for the upper floor of my home due to how it was constructed. He dismissed me and began speaking to the man who was visiting me, in the room. I am the female home owner. The sales man literally made a statement about the difference between AC and DC current, while speaking to me and then looked at my male friend and stated.
' you understand, right'. He continually interrupted me, and spoke over me, while I was speaking to the point where I actually had to ask him to stop. He directed his comments to my male friend, even after I explained that he was not my husband nor was he responsible for the home in any way. He would not listen to what it was I was trying to have done.
His comments directed at me were about how quiet the unit was that he was trying to sell me, which would benefit my beauty sleep. He continued to try to upgrade me to a unit that was much larger than I needed for the square footage I was trying to heat. When I called him out on this, he stated that well yes, I didn't need one that big and he could give me a smaller one to save me $500.00. When I told him he was not going to make a sale today as I was getting different quotes, he stated that if it was a finance issue, he could arrange financing for me.
I informed him that financing was not an issue as I intended to pay cash for the unit. This sales man, informed me that as ' My friend' he was telling me what I needed to do.
I will not be dealing with Aire One at any future time based specifically on how insulted and dismissed I was by this salesman.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hamilton, OntarioPoor customer service
- Polite punctual service
- Treated it like a sales opportunity
Preferred solution: A simple inspection of the problem at no further cost
User's recommendation: Go elsewhere for your heating/ AC needs
Annual Protection Plan furnace and A/C call
User's recommendation: Check out their Protection Plan and ask for Olsen
Advertising misleading
User's recommendation: Do not take advertisement literally.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstallation service.
- Product
- Service
Preferred solution: Deliver product or service ordered
User's recommendation: My experience has not been great. Will not do business with this company again. Have a call to the President, not sure if will get a response. Technician took a photo of the issue and presented as verbally agreeable with our complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kitchener, OntarioUnsatisfactory results
- Polite punctual service
- Problem not fixed
Preferred solution: Air conditioner repaired at no further cost to me
Good service by Ricardo!
- Quick response for a service call
Ricardo excellent service
Fantastic Experience
Sabotage
Preferred solution: stop scamming ppl you ***
Great service. Highly Recommend
Uncertified butchers
we bought a new ac and furnace in july they destroyed our house left steel shards and sheet metal shives in our babies play room we have had then back 6 times and they still can’t get the ac to work without leaking water. thay also don’t tell you even though they have york logos all over their website they aren’t a certified dealer wich means no 100% york money back guarantee. avoid at all cost
Not playing games
Unethical Service, Price Gougers
Gas valve was defective on a Carrier unit just a little over 2 years from installation. For the initial visit they charged $125 + tax.
They left my family with no heat for 3.5 days during the coldest days until the part was ordered. They left just 2 space heaters to keep the family warm, but it barely did anything. Then they wanted another $500 just to install the part that was under warranty. After speaking to reliable sources in the industry, the installation should of been 1 hr-2hrs (2hrs being very generous) at an average technician rate of $80-$125/hr.
After hearing of this rate, I phoned Aire One's office and they played dumb saying that they told us prior to ordering the part that it would be $500 and I let them know that there was no mention of that. They said they talked to my sister, but they were talking to me because I don't have a sister, but Aire One still played it off as if I had a sister. Cancelled the installation and went with Enercare. The replacement part was installed within a 4hr window of placing the call and the Enercare technician said, "Why did they [Aire One] turn off your heat, the unit can run with the defective part, it will just make a little noise.
They could of kept the house warm until the part was installed." We will never use Aire One ever again.
Be warned they make a situation worse so they can overcharge their customers after placing you in a bad situation. What would of been a $500 cost with Aire One ended up being $129 with Enercare.
Get a second opinion
Preferred solution: Full refund
Unethical service call turned to sales pitch
Carrier/Payne Warranty Repair: I experienced a problem with my furnace and, after doing a lot of research, determined that the secondary heat exchanger had failed. I also found out that my make and model of furnace was covered under a 20-year extended warranty as detailed in Service Bulletin SMB 09-0024A and revised in 2014 under SMB 07-0056.
In essence, Carrier covers replacement of failed secondary heaters for all parts and a flat rate for diagnosis and labour if this part failed or is about to fail. No local repair outfit was willing to do the work under warranty, claiming I had to pay up front and then get reimbursed from Carrier in spite of the policy which states the dealers have to file for payment and that in no manner should the customer be charged for this work.
I contacted Carrier directly to have them send someone who would do the work. They had Air One contact me and the caller told me she was familiar with the Service Bulletin, that I was covered when I gave the model number and serial number and that a technician would come out to verify the nature of the failure. She told me the Carrier labour flat rate would not be sufficient so I had to pay the balance, about $800.00 to which I agreed. So far, so good.
The technician shows up this afternoon and tells me that it is very bad, that I needed a new furnace. I asked him what the problem was - "a failed secondary heat exchanger". I showed him a copy of the Service Bulletin, read out the specific terms, and he wouldn't acknowledge any of it. He still insisted I buy a new furnace. When I refused, he called the office, jotted down some information.
The service technician then told me I would have to pay for the whole repair up front and it would be $2,103 ($755.40 for the heat exchanger, $980 labour and a $125 service fee to get the part in, plus tax) plus parts for installation. He told me that was the way the industry worked and there wasn't anything I could do about it. He told me that only then would Air One apply for warranty reimbursement. He then tried to get me to accept a visit from one of their salesmen. I sent him away.
It is totally unsatisfactory to get one person to tell me that I only had to pay $800 under warranty and the technician to then try to set me up to pay almost three times that and push hard to get me to buy a new furnace.
I didn't call Air One for this service. I only contacted Carrier so they could send me a company that would do the warranty work. Air One is the company to which Carrier sent my request.
I was tricked into paying for a $90 visit under false pretenses. All of this situation is highly unethical. At least the other companies told me up front that they wouldn't do the warranty work thus allowing me to decline a service visit.
The only redeeming factors were that the technician showed up in the time frame promised and he did come up with the correct diagnosis.
As a consequence, I will not have any further dealings with the Air One Kitchener location.
- Quick response for a service call
- Treated it like a sales opportunity
Preferred solution: Full refund
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Well Aire One in Kitchener has retained it’s 4.8 rating with me. They came and replaced the coils and the compressor at no charge and only charged me half price for the refrigerant.
Bill, the serviceman was punctual and polite and did a good job repairing the system. Thank-you Aire One.
I appreciate your commitment to good service. Liz Hansen Guelph Ont.